Privacy policy
Last updated: May 8, 2026
My Furever Memories operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). My Furever Memories is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and protect your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified.
Depending on how you interact with the Services, we may collect:
• Contact information including your name, billing address, shipping address, phone number, and email address.
• Payment information including payment confirmation details and transaction information. Payment card information is securely processed by our payment processors and is not stored directly by us.
• Account information including usernames, passwords, preferences, and settings.
• Transaction information including products viewed, added to cart, purchased, exchanged, or returned.
• Customer support communications including messages, emails, reviews, or inquiries sent to us.
• Device and usage information including browser type, IP address, device identifiers, pages visited, and interactions with our Services.
HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our Services.
• Automatically through cookies, analytics, and similar technologies when you browse or interact with our website.
• From service providers that help us operate our business, such as payment processors, fulfillment providers, customer support platforms, and Shopify.
HOW WE USE YOUR INFORMATION
We may use your information to:
• Process and fulfill orders.
• Provide customer service and respond to inquiries.
• Send order confirmations, shipping notifications, and account-related communications.
• Improve our website, products, and customer experience.
• Detect and prevent fraud, unauthorized transactions, or security issues.
• Send promotional emails or SMS messages if you have opted in to receive them.
SMS PRIVACY DISCLOSURE
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt into SMS communications from My Furever Memories, you may receive customer care or marketing text messages related to your orders, account, promotions, or updates.
Message frequency may vary. Message and data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
HOW WE DISCLOSE INFORMATION
We may share personal information only as necessary to operate our business and provide services to you, including with:
• Shopify and service providers that support payment processing, order fulfillment, hosting, analytics, shipping, and customer support.
• Legal authorities when required to comply with applicable law, legal process, or enforce our policies.
• Service providers acting on our behalf under obligations to protect your information.
We do not sell, rent, or share your personal information with third parties for their own marketing or advertising purposes.
SHOPIFY
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.
Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores your data on secure servers protected by firewalls.
To learn more about how Shopify handles personal information, please review Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy
COOKIES AND ANALYTICS
We may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your experience. You can control cookies through your browser settings.
THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those third parties.
CHILDREN’S PRIVACY
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
DATA SECURITY
We implement reasonable safeguards designed to protect your personal information. However, no system can guarantee complete security.
YOUR RIGHTS
Depending on your location, you may have rights regarding your personal information, including rights to:
• Access your information
• Correct inaccurate information
• Delete your information
• Opt out of marketing communications
You may contact us at any time regarding privacy requests.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised “Last updated” date.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact:
My Furever Memories
Email: vidal@myfurevermemories.com
Address: 9651 South Hobart Boulevard, Los Angeles, CA 90047, USA
